Support
Remote support
Working with a GeniPulse technician? Enter the session code they give you below and we'll connect to your screen — nothing to install ahead of time.
Trouble with the panel above? Open the support portal in a new window.
How it works
Three steps to a shared screen.
1
Get a code
Your GeniPulse technician gives you a short session code — by phone or email — when you're ready to start.
2
Enter it above
Type the code into the panel on this page and run the small support client it downloads. No account, no setup.
3
We connect
The technician sees your screen for the duration of the session only. You stay in control and can end it at any time.